FREQUENTLY ASKED QUESTIONS
Don’t hestitate to get in touch with us regarding any further queries
How long will the meat last?
Vacuum sealing lets you store for longer
For non-vacuum-sealed products, please refer to indicated best before dates on labelling.
How does delivery work?
Delivered fresh and kept cold for up to 8 hours
It’s not necessary for you to be home to accept delivery. We always use refrigerated delivery vehicles, and included freezer packs will keep your items cold for up to 8 hours.
We deliver every Tuesday – Saturday and our order cut-off is 1am two days prior.
(e.g Sun 1am for Tue delivery, Mon 1am for Wed delivery, Tue 1am for Thu delivery, Wed 1am for Fri delivery)
Which areas do you deliver to?
Serving Melbourne and major-regional Victoria
Our couriers deliver to much of Victoria, including metropolitan Melbourne and major regional.
Metro (Tue-Sat), Geelong (Tue, Thu, Sat), Peninsula (Mon-Fri), Yarra Valley (Wed, Fri), Ballarat (Tue, Thur), Bendigo (Wed, Fri), Gippsland (Thu).
Feel free to enter a postcode within our checkout page to confirm whether we service your area.
Can I pickup my order instead of delivery?
Refrigerated meat delivery every Tues / Wed / THUR / Fri / SAT
Apologies but we are currently only setup for delivery.
How do cancellations work?
Pause or cancel without charge, just give us 3 days notice
You’re always free to pause or cancel without charge, just email us with at least 3 business days notice.
Please note there is a two order minimum for subscription order discounts.
How do I create an account?
Automatically created after completing your first order
Your account will be automatically created once you’ve placed your first order.
Do I need to setup a subscription?
Choose either single delivery or subscribe at checkout
Subscriptions are not compulsory, however you’ll receive percentage-based discounts if you subscribe. Check our home page for more information.
Can I change my subscription or pause/delay my next order?
Update via My Account, or Feel free to email us any time for change requests
Don’t hesitate to get in touch to change your order contents (whether once-off or recurring), your next renewal date, or your delivery frequency.
Is your beef grass-finished?
Victoria's finest 100% grass-fed and grass‑finished beef
Are your meats certified organic?
Our mission is to offer truly organic meats without the expense of certification
We only partner with suppliers raising livestock with genuine concern for their wellbeing and environment. This extends to what animals are fed, their freedom to exhibit natural behaviour such as unrestricted grazing, and their overall ability to simply just live a stress-free comfortable life. This includes no use of growth regulating hormones or antibiotics, and all natural feed without any use of chemical fertilisers.
We genuinely believe that the certification process adds unnecessary expense for little environmental value, and instead choose to simply be prudent regarding which suppliers we partner with.
Is there a minimum order amount?
$75 minimum order and free delivery with $149 spend
We’re currently able to process orders with a minimum value of $75, we also offer free delivery with $149 spend.
